Artwork & Setup
ARTWORK
Digital or electronic art is preferred in PC format or sent via e-mail in JPEG, TIF. EPS, BMP format.
SET UP CHARGE
A setup charge may apply and is dependent on the job. Art work that needs more than one hour touch up will incur an additional per hour. Customer will be notified in advance if extra preparation charges are required.
ACKNOWLEDGMENT
All orders will be acknowledged by e-mail. Please review and respond immediately with any changes. Orders will be on hold until Eagle Awards receives a response. Once approved, customer will be responsible for accuracy of spelling and artwork.
TRADEMARKS, COPYRIGHT & REGISTRATION MARKS
Eagle Awards bears no responsibility for legal infringements and assumes that the customer has permission to use all designs. All logos or trademarks that appear on our website are samples of products and are not for sale. Appearance in our website does not infer any endorsement by companies shown.
PRODUCTION TIME
Most orders will be ready within 10 business days of approved art or approved pre-production proof.
CANCELLATIONS/RETURNS
Orders cancelled during production will be charged for all work completed up to the time of cancellation.
REORDER
No set up charge will apply if design is identical
RUSH ORDER
Orders requiring quicker than published lead times may be feasible. Customer will be responsible for additional freight costs to expedite
SHIPPING
All orders are shipped via UPS, or USPS unless otherwise specified.
TERMS
Credit cards are NOT accepted. For all new clients a deposit may be required upon placement of the order. The balance is due upon receipt